Shipping policy

Thank you for shopping with Storebradnolia!

I want to ensure your order is prepared carefully and delivered as safely and efficiently as possible. All orders are prepared and dispatched from Ipswich, Queensland, Australia.

Please read the information below before placing your order.

1. Processing & Dispatch Times

Made-to-Order Merchandise

Apparel and merchandise are made to order especially for you. Please allow up to 7 days for production before your order is dispatched.

Delivery estimates shown at checkout apply from the date of dispatch and do not include production time.

Once your order has been dispatched, you will receive shipping confirmation and tracking information where available.

Plants & Cuttings

Plants and cuttings are generally dispatched at the beginning of the week to help minimise the amount of time they may spend in transit or sitting at a postal facility over a weekend.

This means your order may not be dispatched immediately after purchase. I may hold your plant or cutting safely until the next suitable shipping day to give it the best possible journey to you.

Weather conditions, public holidays and other circumstances that could affect the safe transport of live plants may also influence the day your order is dispatched.

Other Products

For products that are in stock and do not require production, I aim to process and dispatch orders as soon as reasonably possible. Any product-specific processing information will be provided on the relevant product page.

2. Shipping Methods & Rates

Shipping costs are calculated at checkout based on your order, its weight and the delivery destination.

Standard and Express shipping options are available within Australia where applicable.

International Standard shipping is available to selected international destinations.

The delivery estimates displayed at checkout are estimates for the shipping/transit period after dispatch. They do not include production or processing time.

Please note that carrier delivery estimates are not guaranteed and may be affected by circumstances outside my control.

3. Domestic Shipping

Orders are shipped within Australia using the shipping services available for your destination at checkout.

Plants and cuttings are subject to interstate quarantine and biosecurity restrictions. I cannot ship live plants or cuttings to destinations where doing so would breach applicable quarantine or biosecurity requirements.

Non-plant merchandise may be available for shipping to destinations where plant shipping is restricted.

4. International Shipping

International shipping is available to selected countries and regions, with available destinations and shipping rates shown at checkout.

Please note that international orders may be subject to customs duties, import taxes, fees or other charges imposed by the destination country. Where applicable, these charges are the responsibility of the recipient and are not included in the product or shipping price unless otherwise stated at checkout.

International delivery times may also be affected by customs processing and local postal services.

Plants and cuttings are not available for international shipping unless expressly stated on the product page.

5. Order Tracking

Once your order has been dispatched, you will receive tracking information where tracking is available for the shipping service selected.

If you are expecting a shipping confirmation or tracking email and haven't received it, please check your junk or spam folder before contacting me.

6. Lost or Damaged Packages

If your package appears to have been lost or arrives damaged in transit, please contact me as soon as possible at steelbradnolia@gmail.com.

For damaged deliveries, please retain the item, packaging and shipping materials and take photographs of the damage. These may be required when investigating the issue or lodging a claim with the carrier.

I will work with you and the shipping carrier to investigate the issue and determine the appropriate resolution.

7. Delivery Address

Please carefully check your name and delivery address before completing your order.

If you notice an error after ordering, contact me as soon as possible. I will do my best to make the change if the order has not already been dispatched.

Once an order has been dispatched, I may not be able to change or redirect the delivery address. Additional postage costs resulting from an incorrect or incomplete address provided at checkout may be the customer's responsibility.

8. Changes & Cancellations

If you wish to cancel or change an order, please contact me as soon as possible after placing it.

I will do my best to accommodate your request; however, this may not always be possible once an order has entered production, been packed or been dispatched.

Please remember that made-to-order merchandise may enter production shortly after your order is placed.

9. Delays, Public Holidays & Peak Periods

Australia Post and international postal services may experience delays during public holidays, peak shopping periods, severe weather events or other disruptions.

If you need an order by a particular date, please allow additional time for both production/processing and shipping. Selecting Express shipping reduces transit time but does not reduce the production time for made-to-order merchandise.

10. Contact

If you have any questions about shipping or an existing order, please contact me at steelbradnolia@gmail.com or via Instagram @steelbradnolia.

Thank you for supporting Storebradnolia!